Sluder & Co Limited Warranty

At Sluder & Co, we take pride in creating high-quality custom jewelry designed to last for generations. Every piece is carefully inspected before it leaves our hands. Our Limited Warranty covers certain manufacturing-related issues and provides peace of mind for our customers.

Warranty Coverage

Prongs & Bezels – 60 Day Coverage

Sluder & Co warrants that prongs and bezels will be free from manufacturing defects for a period of 60 days from the date of delivery.

If a prong or bezel becomes loose due to a manufacturing defect within this period, we will inspect the piece and perform the necessary repair at no charge.

This coverage does not include:

  • Impact damage
  • Bent, snagged, worn, or broken prongs caused by everyday wear
  • Damage resulting from accidents, abuse, or improper care
  • Loss of any stone resulting from damage after delivery

Small Diamond Coverage – 1 Year

All accent diamonds and side diamonds measuring 0.20 carats or smaller per individual stone are covered for one (1) year from the date of delivery.

If a covered accent diamond is lost due to a manufacturing defect, Sluder & Co will replace the diamond and perform the necessary repair at no charge.

This coverage does not include:

  • Loss caused by impact, accidents, abuse, or improper care
  • Damage caused by third-party jewelers or repair work performed outside of Sluder & Co
  • Center stones of any size
  • Diamonds larger than 0.20 carats per individual stone

What Is Not Covered

Our warranty does not cover:

  • Center stones
  • Normal wear and tear
  • Scratches, dents, or cosmetic damage
  • Bent rings or misshapen jewelry
  • Damage caused by impact, accidents, or misuse
  • Lost or stolen jewelry
  • Damage resulting from exposure to chemicals, harsh environments, or improper care
  • Repairs, resizing, modifications, or alterations performed by another jeweler
  • Damage caused by improper storage or handling

Warranty Claim Process

If you believe your jewelry qualifies for warranty service:

  1. Contact Sluder & Co as soon as possible after discovering the issue.
  2. Provide your order number and photos of the jewelry.
  3. Our team will review the claim and determine whether the issue falls within warranty coverage.
  4. If approved, we will provide instructions for returning the item for inspection and repair.

Customers are responsible for safely packaging and shipping items to Sluder & Co unless otherwise specified.

Inspection Requirement

To maintain the integrity of your jewelry, we recommend having your ring professionally inspected and cleaned every 6–12 months. Regular inspections help identify normal wear before it becomes a larger issue.

Warranty Limitations

This Limited Warranty is non-transferable and applies only to the original purchaser. Sluder & Co reserves the right to inspect all warranty claims before determining eligibility. In cases where a repair is determined not to be covered under warranty, repair options may be offered at the customer’s expense.